Terms of sales

TERMS OF SALE

These Terms of Sale set out the terms and conditions that will apply to your purchase of Goods through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

In these Terms of Sale “Aperlaï”, “we” and “us” means Victor-L SAS, with registered office in 10, Place Vendôme, VAT FR55 524664737, SIRET 524664737 00011, and “you” means you, our valued customer. Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section at the end of this document. These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Goods. No other terms and conditions shall apply. The contract cannot be modified unless we agree to vary it in writing or by email. A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

ORDER AND ACCEPTANCE

To place an Order you must be 18 years of age or over. You will have to select the Goods on the Website, select colour and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER” button. Before completing the check-out procedure you will be requested either to register for or log into your personal account or just as a guest.

Each Order submitted constitutes an offer to purchase Goods from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where: you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Goods to P.O. boxes; or fraudulent information; if there is an error on the Website relating to the Goods that you have ordered, for example an error relating to the price or description of the Goods as displayed on our Website; the Goods that you have ordered are no longer available through our Website; the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or if we believe that you are under the age of 18.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone you will have to register to the Website during the call and provide us with an e-mail address.
After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +33 1 45 48 04 63 or by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before you try to place another Order for the same product.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. Your Order will be accepted and your credit card will be debited only after we dispatch the Goods you ordered and send you the Order Confirmation. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Goods will be dispatched for the part of the Order that was accepted. After you have placed your Order through the Website you will receive the Order Processing Receipt and afterwards, at the time that we ship all or part of the Goods, you will receive the Order Confirmation confirming that your Order has been shipped by us, and an e-invoice for your Order. If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

We will make all reasonable efforts to ensure that the prices and other information about Goods displayed on the Website are accurate and up-to-date. However, the inclusion of any Goods on our Website does not imply, warrant or guarantee that the Goods will be available if you wish to place an Order to purchase them.

We will have the right, at any time, to make changes to the information about Goods displayed on the Website, including without limitation information about prices, description or the availability of Goods and we may do so without prior notice to you. Changes will not however impact the price, availability or description of any Goods for which you received the Order Confirmation.

GIFTS

You may purchase Goods as a Gift and have it sent to a different recipient. Please note that you will be liable for providing the recipient’s personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy section at the end of these terms of sales before providing us with a third party’s personal data.

We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift, and an e-invoice for your Order.

PRICES AND PAYMENTS

The prices of the Goods are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Goods at any time, provided that we will not alter the price of any Goods after we send you the Order Confirmation. Please be aware that prices charged for any Goods purchased on the Website may vary to reflect local market pricing and applicable duties.

All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. Our prices are based on an ex-works delivery in conformity with the 1990 Incoterms, including packaging.

Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Delivery charges may also apply to your Order. You may pay by Paypal or check to the account of VICTOR L SAS sent to our attention as listed on our checkout page. Payment must be made in the currency as indicated on your Order before you submit it.

Please be advised that you may sustain some extra charges imposed by your credit card issuer, for which we deny any responsibility.

We take all reasonable care to make the Website secure and to prevent frauds. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries.

We chose to work with Paypal because it is the faster and safer way to make an online payment. Indeed, PayPal provides a way to send money to anyone in the world who has an email address. Moreover, the procedure is very simple. Once your Order is accepted, we will send you e-mail via Paypal in order you to make your payment. You will just have to follow Paypal’s steps in order to pay your order.

If you do not have already a Paypal account, you will have to register your details (including Credit Card details) with PayPal. As part of this process you will decide on a password so that you will be the only one who can access your PayPal account.
All this information that is sent to PayPal is sent securely (ie all the data is encrypted) so that even if intercepted by anyone while passing across the Internet, the information cannot be extracted. Only PayPal can decipher the data. For further information, please check the Paypal website (www.paypal.com). (PayPal uses "SSL security" which is the industry standard way to send sensitive information in a highly encrypted form across the Internet. Virtually all on-line stores and banks use this same system.)

DELIVERY AND ORDER TRACKING

International shipping is available when ordering Goods from the Website. You can view the countries to which we ship Goods directly on our Website.
We will not deliver any Goods unless or until payment has been authorized and debited. When the Goods have been consigned to our carrier, we will send you the Order Confirmation. Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your Order and that our courier cannot deliver packages without receiving a signature. We will make any reasonable efforts to deliver the Goods within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number directly into our carrier’s website.

Goods that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Goods to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the Goods, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

RESALE / RESHIPPING OF OUR MERCHANDISE

You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Goods.

HOW DO I RETURN/EXCHANGE AN ITEM?

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites or in physical stores. Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Aperlaï’s Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the color or size of any online purchase made by you, within 15 days after the Goods are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Goods using our return service is free and can be done in 3 easy steps:

Please contact our customer service by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. We will send you a Return Authorization Number. Print this number and place it with the items you want to return.
Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number.
Let us know your availabilities in order us to schedule a free pick up at your place.

ii. Items You Received As A Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or color within 15 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.
For a gift exchange please contact our customer service either by email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone +33 1 45 48 04 63 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Goods are returned to us, we will review them for quality control. If the Goods are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Goods or reimburse the total amount paid minus original shipping costs to the card used for the original purchase. We will credit the refund to the card that you used to pay for the Goods within approximately thirty (30) days from the date that we receive the returned Goods, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).
In cases where the Goods appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Goods are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Goods back to you.

B. Return of damaged or faulty Goods

You have the right to return Goods for quality problems within the limits set forth by the law and these Terms of Sale - provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 15 days of Goods being received, please follow the procedures outlined above under letters A. - point i. for Goods purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 15 days of Goods being received, please contact our Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or +33 1 45 48 04 63. Please note that when the Goods are returned for quality problems we will examine them. If the Goods have quality problems we will repair them (if possible) or replace them with new Goods. If we are unable to repair or replace the Goods in a timely and satisfactory manner, then:

for Goods purchased by you on our Website, we will refund the price paid for the Goods (along with the initial delivery charges) to the card used for the original purchase in accordance with the applicable regulations;
for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

If we reasonably believe that the Goods you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Goods to you.

C. To Return An Item Enforcing Your Right of Withdrawal
This option is available only for online items purchased by you and not for online items you received as a Gift. To return purchased Goods enforcing your statutory right of withdrawal you should follow the below procedure, to be started within 15 days after the Goods are received:

Notify us in writing that you wish to return purchased Goods enforcing your right of withdrawal. You can either send an e-mail to our Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write us at : APERLAI – Victor-L Sas. – ESHOP Customer Service – 10 Place Vendôme, 75001 Paris, providing an email and phone number where we can reach you. We will then contact you and provide you with a Return Authorization Number. Handwrite the Return Authorization Number on the line indicated on the original Delivery Receipt that you received with the original shipment.
Place all items for return new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number handwritten as per above.
Attach the ESHOP URGENT sticker that you received with the original shipment to the outside of the box.
Arrange for return of the purchased Goods to us at the following address: 4, Allée de l’Alouette, ZA Central Parc, 93420 – FRANCE. Please specify that the shipment is made to the attention of “E-Shop Returns.” Please be advised that you are responsible for the return shipping and possible damages and loss occurred while returning Goods until we receive them, so you may prefer to use a reliable delivery means that provides tracking and insurance services. The amount reimbursed will be the total amount paid, including the original shipping costs. Please note that we will not reimburse any return shipping costs.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Goods, the availability of Goods, the login/registration process and any further information you may need in connection with the use of our Website and/or our Goods. Our customer service is available in English, French and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays. If you need any information we invite you to contact us at the following email or by phone:

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +33 1 45 48 04 63

PERSONAL INFORMATION

When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Goods ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy below.

PRIVACY POLICY

Aperlaï is registered with the CNIL below the NS 048 form, which concerns online sales and personnel Data prospecting. Your personnel Data will be collected and treated only by our customer service. In accordance with the Informatics and Freedom Law of 1978, you have the legal right to access and rectify information related to your own person. You can exercise this right by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You also have the right to be opposed to the treatment of these data.

OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code or any other liability which the applicable laws state may not be excluded or limited.
We will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.

GENERAL TERMS

(a) These Terms of Sale and the Contract between you and us are governed by the French law. Either you or we may bring legal actions in respect of any dispute, which arises in connection with the Contract only in the court of Paris (France).

(b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later date.

(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected. (d) No party other than you or us has any right to enforce any term of the Contract.

DEFINITIONS

In this document :

"Consumer Code"	means the French Consumption Code of 1978. This Code embodies all legal dispositions regarding consumer’s right.
"Contract"	means the contract between you and us for the sale and purchase of Goods, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale
"Gift"	means any Good that is purchased through the Website for delivery to a different recipient
"Goods"	Means the products that we sell on the Website from time to time
"Aperlaï Store"	means any Aperlaï store listed as available for returns on our Website
"Order"	means an order for Goods
"Order Processing Receipt"	means the e-mail we will send to you at the time your Order is received by Aperlaï
"Order Confirmation"	means the e-mail Aperlaï will send to you at the time the Goods are shipped confirming shipment of all or part of the ordered Goods
"Delivery Receipt"	means the delivery form listing the Goods shipped. This form is sent along with the Goods
"Terms of Sale"	means these terms and conditions of sale
"Website"	means our website located at www.aperlaiparis.com